For patients, every second your doctor spends looking at a computer can feel like time taken away from understanding your care. Dr. Gundersen knows this well, both as the CEO of CardioOne, and as a patient - it’s why he was adamant about choosing an AI solution that could breathe life into patient visits.
This transformation, like Dr. Gundersen mentions, is particularly challenging in specialized cardiology fields like electrophysiology, where complex workflows make it difficult to document care without compromising the patient experience. Since adopting DeepScribe, CardioOne has seen significant improvements both on the provider side, and the patient side.
Transcript:
Dr. Jasen Gundersen, MD, CardioOne: When I see the doctor, I'm like, tell me what's wrong. Like, I want you to explain it to me and get me to the next side of care or whatever testing or treatment I need. Your hours of typing and clicking and filling things out to satisfy, whether it's insurance or prior [authorization], doesn't add value to me from my experience. We've seen pretty significant improvements in net promoter score, both for the physicians and for the patients.
There's four electrophysiologist and five interventional cardiologists there. So they're doing some very advanced work there. And so they had some feedback around, hey. They admit these are some things we've seen on some of the electrophysiology components.
I think the ability for and the interest in DeepScribe say, hey. Yeah. Let's get on the phone. Let's hear from you.
Let's learn and train them all. It was really, what we're looking for. Right? It's clearly been a game changer for them.
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