In this interview, Matthew Ko, DeepScribe CEO, reflects on what it means to truly care for patients in the modern world. With doctors busier than ever, the care patients feel isn’t always a direct reflection of the care they’re actually receiving.
Nobody knows this better than Matt. While serving as the primary care coordinator for his mother during her breast cancer treatment, she asked him a simple but revealing question: “Are my doctors lying to me?” What Matt and his mom ultimately realized wasn’t that she was receiving poor clinical care, but that she didn’t necessarily feel cared for. And that human element of care is often what’s lost in the modern healthcare experience.
As Matt explains, DeepScribe’s power lies in helping clinicians reclaim that connection — helping change what it means to care and rethinking the patient experience.
(Matt’s mom, by the way, made a full recovery.)
Transcript:
Matthew Ko: As a patient, I do feel like the meaning of care in health care is lost in the science and the administration.
And what it truly means to care for somebody in our modern world is something that I've had to really learn going through this, you know, experience that I had with my mom when she had breast cancer. You know, really what my mom cared about was for someone to to hold her her hand, look her in the eye and tell her that she's gonna be okay. Regardless of how that lab test came back, regardless of whether or not she was actually receiving the utmost evidence based guideline care, she wanted someone to actually care for her in the sense that you would care for a child. Right? The real power in how AI can change that that definition of care is really like, not only can we streamline workflows and and do all of these things that we're saying, which I think are really important, but how do we turn the physician's care back towards the patient and really restore care to its peers form, you know, where physicians are are fully present, they're fully engaged, and they're they're fully human?
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