In this interview, DeepScribe CEO Matthew Ko shares insights on what DeepScribe's recent KLAS report means for the company, its customers, and the broader healthcare industry. The KLAS report highlights DeepScribe's exceptional customer support and implementation practices, something Matt recognizes as the secret sauce for successfully rolling out new technology in healthcare. While AI is at the core, Matt emphasizes that the real strength of DeepScribe lies in people - engineers, implementation specialists, support teams, and, ultimately, clinicians - all working together to ensure ambient AI delivers on its promise.
Transcript:
Our team was super excited when we got the, report back from class.
I think it really validates all of the hard work that our team has been doing to try to build, a best in class product in in this space. You know, we're hearing from our customers that we're delivering on our promise of of bringing the joy of care back to medicine for them. I think one of the really unique things that our report highlights is the real emphasis on our customer service and how we actually implement the solution.
You know, while we are a technology company, one of the things I always like to tell people is the technology is is nothing without its people. And behind every technology, there's a team. And the team is not just a bunch of engineers that are building product, but also the team that is implementing the solution, supporting the solution, and working at the elbow with the customers to make sure that they're onboarding in a way that they feel supported.
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